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Contact Us
A: ¼ Dundas Street, Thornbury VIC 3071
P: +61416361241
E: info@advantagefutbol.com

Shipping & returns

Shipping policy

All items are checked over, carefully packaged, and sent by regular, untracked mail. Postage is charged at a flat rate regardless of the order size. Once your order has been shipped, Advantage Futbol accepts no responsibility for loss or damage to your package.

We will try to ensure that all goods are delivered in a prompt and timely manner. However, from time to time it is possible that shipping and other factors outside our control may result in delays. No Liability will be accepted for loss or damages suffered by anyone as a result of any such delays. Delivery times listed on the site are an estimate only and are subject to change without notice. If unforeseen circumstances arise and there is a delay in dispatching your order, Advantage Futbol will notify you by email and send the order as soon as possible.

Once goods have been dispatched, it is the customer's responsibility to make themselves available to take delivery during business hours.

Our aim is for you to receive your items within 3-5 working days for Regular Post. This takes into account the handling time as well as the shipping time.

If you would like insurance for your parcel please contact us and we will invoice you for the extra costs involved.

If you provide an incorrect mailing address and your order is returned to us, you will be required to repay shipping costs.

Please note that we do not offer refunds for 'change of mind' on our products. If the product is believed to be faulty please contact Advantage Futbol via email to discuss a refund or exchange. See Refund Policy below.

 

Refund policy

At Advantage Futbol we want to ensure you are 100% happy with your purchase.

Unfortunately Refunds & Exchanges will only be issued if an item is faulty or damaged. We can not give refunds or exchanges for change of mind purchases. You must notify us via email with the reason for your return or exchange and proof of purchase before it will be processed. We will assess your description and may request more information.

If a fault has developed after 14 days of use, we reserve the right to refuse replacement. Refunds/exchanges must be submitted within 14 days, general wear and tear is possible after this time.

Please be aware that since all of the items in our store are handmade, some variations between products may occur, e.g. slight dye variations, shape, placement of patterns, colour variations.

We cannot refund shipping costs from your original order and you will be responsible for paying for your own shipping costs for returning your item to us.

Refunds will be provided (less cost of original postage) once the returned item is received via registered post in unused condition. The refund must also be agreed upon and the fault confirmed by us prior to the refund. If you request an exchange instead we will post a new item back to you and pay for the shipping costs to send your replacement item. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance when returning an item to us. We don’t guarantee that we will receive your returned item and cannot offer a refund or exchange for any item we do not receive.